This Privacy Policy explains how Vastrakhoj ("Vastrakhoj", "we", "us", or "our") collects, uses, stores and shares personal information when you visit, use or purchase from vastrakhoj.com (the "Website"). By using the Website, you acknowledge the practices described in this Privacy Policy, subject to applicable law.
1. Information we collect
- Personal details you provide, including your name, email address, mobile number, billing address and shipping address.
- Order and transaction information, including products purchased, order value, payment status and delivery information.
- Payment-related information processed through third-party payment gateways. Vastrakhoj does not intentionally store complete card or banking credentials on its own servers unless expressly stated.
- Account information, if you create an account, including login details and account preferences.
- Customer-service communications, feedback, reviews, complaints and information you provide when contacting us.
- Technical and usage information such as IP address, browser type, device type, operating system, pages visited, referring pages and interaction with the Website.
- Cookies and similar technologies used for essential website functions, shopping-cart functionality, analytics, preferences and, where applicable, marketing.
2. How we use information
- To process, confirm, pack, ship and deliver your orders.
- To communicate order confirmations, shipping updates, delivery information and customer-service responses.
- To process payments, refunds, exchanges and other order-related activities through relevant service providers.
- To provide customer support and resolve complaints or disputes.
- To improve our products, Website, services and customer experience.
- To detect, prevent and investigate fraud, misuse, security incidents and unauthorized activity.
- To send promotional or marketing communications where permitted by law and subject to applicable consent and opt-out requirements.
- To comply with applicable laws, regulations, court orders and lawful requests from authorities.
3. Sharing of information
We do not sell your personal information. We may share information where reasonably necessary with:
- Payment gateways and payment service providers.
- Courier, logistics and delivery partners.
- Website hosting, technology, analytics, email, customer-support and other service providers.
- Professional advisers, auditors or legal advisers where reasonably necessary.
- Government authorities, regulators or law-enforcement agencies where required by law.
- A successor entity in connection with a merger, acquisition, restructuring, sale of assets or similar business transaction.
4. Cookies and tracking
We may use cookies and similar technologies to keep you signed in, remember preferences, maintain your shopping cart, understand Website usage, measure marketing performance and improve the Website. You can manage certain cookies through your browser settings; disabling essential cookies may affect Website functionality.
5. Third-party links and services
The Website may contain links or integrations to third-party websites and services. Their privacy practices are governed by their own policies. Vastrakhoj is not responsible for the privacy practices of independent third parties.
6. Data retention and security
We retain personal information only for as long as reasonably necessary for the purposes described in this policy, including order fulfilment, customer support, accounting, legal and regulatory obligations. We use reasonable administrative, technical and organizational safeguards, but no internet transmission or storage system can be guaranteed to be completely secure.
7. Your rights
Subject to applicable law, you may have rights relating to access, correction, updating, deletion or erasure, withdrawal of consent where consent is the legal basis, and grievance redressal. Requests may be made using the contact details below. We may need to verify the request before acting on it.
8. Children's privacy
The Website is intended for general consumers and is not knowingly directed at children in a manner prohibited by applicable law. We do not knowingly collect personal data from children where such collection is not legally permitted.
9. International data transfers
If you place an international order or use services involving providers located outside India, your information may be processed or transferred across borders, subject to applicable law and the safeguards used by the relevant service providers.
10. Changes to this Privacy Policy
We may update this Privacy Policy from time to time. The updated version will be posted on this page with a revised effective or last-updated date.
11. Contact
For privacy questions or requests, email vastrakhoj@gmail.com or use our contact page.