Last updated: 10 September 2026

Vastrakhoj carefully checks products before dispatch. We currently offer a limited one-time size exchange, and refunds or replacements for eligible damaged, defective or wrong-product cases. Change-of-mind returns are not accepted unless required by applicable law.

Quick reference

Size exchange	One-time exchange only, subject to eligibility and stock. Request within 48 hours of delivery.
Damaged or wrong product	Claim within 48 hours of delivery with clear photos and an unboxing video; subject to verification.
Change of mind	No return or refund.
Cancellation	Request before dispatch.

1. One-time size exchange

• A customer may request a size exchange only once per eligible order or product.
• The exchange is subject to availability of the requested size. If the requested size is unavailable, Vastrakhoj may offer an alternative size or another resolution at its discretion, subject to applicable law.
• The product must be unused, unworn, unwashed and in original condition, with original tags, labels, packaging and accessories intact.
• The customer must initiate the size-exchange request within 48 hours of delivery.
• A clear order number, photographs and any information requested by our support team must be provided.
• If the returned item does not meet the eligibility requirements, Vastrakhoj may reject the exchange.
• Unless otherwise communicated by Vastrakhoj, return shipping or reverse-pickup and re-shipping charges for a size exchange may be payable by the customer. Any applicable amount will be communicated before processing the exchange.

2. Damaged or defective product

If you receive a product that appears damaged or defective, contact us within 48 hours of delivery. You must provide clear photographs and a continuous, unedited unboxing video showing the package and product from the time it is opened, wherever requested by our support team.

3. Wrong product received

If you receive a product different from the product ordered, contact us within 48 hours of delivery and provide your order number, clear photographs and a continuous, unedited unboxing video showing the package and product. We will review the claim and, if approved, provide an appropriate resolution such as replacement, exchange or refund, subject to product availability and applicable law.

4. Verification and approval

All damage, defect, wrong-product and exchange claims are subject to verification. We may request additional photographs, videos, package images, shipping labels or other information. If the submitted evidence is unclear, incomplete, edited, inconsistent with the claim, or if our inspection does not establish an eligible issue, we may decline the request. This verification process does not limit any rights that cannot legally be excluded.

5. Non-eligible returns and exchanges

• Change of mind, preference or personal styling choice.
• Incorrect size selected by the customer, except where the customer uses the permitted one-time size exchange.
• Products that have been worn, washed, altered, stained, damaged after delivery, or otherwise used.
• Products returned without original tags, labels, packaging or accessories where these were supplied.
• Claims submitted after the applicable claim period, except where a longer period is required by applicable law.
• Claims without the requested evidence, or where the evidence does not reasonably establish the claimed issue.

6. Refund eligibility

A refund may be approved where an eligible damaged, defective or wrong-product claim is verified and Vastrakhoj determines that a refund is the appropriate resolution, or where cancellation before dispatch is accepted. Refunds will generally be made to the original payment method, subject to payment-provider processing timelines.

7. Refund processing

After approval and completion of any required verification or return process, refunds are normally initiated within 5–7 business days. The time taken for the amount to reflect in the customer's account may vary depending on the bank, card issuer, UPI provider or payment gateway.

8. Exchange process

1. Contact Vastrakhoj support with your order number and exchange request within the applicable time.
2. Share the requested photographs or evidence and confirm the required size.
3. Vastrakhoj reviews eligibility and confirms whether the exchange can be processed.
4. If approved, follow the return or reverse-pickup instructions provided by Vastrakhoj.
5. Once the returned product passes inspection, the replacement size will be dispatched, subject to availability.

9. Order cancellation

Cancellation requests should be made before dispatch. Once the order has been dispatched, cancellation may not be possible. If cancellation is accepted before dispatch, the eligible refund will be processed to the original payment method.

10. Sale and promotional products

Products sold under a special promotion, clearance or limited-time offer may have additional return or exchange conditions clearly displayed on the product page or at checkout. Such conditions will not override rights that cannot legally be excluded.

11. How to contact us

For an exchange, damage, wrong-product or refund request, email vastrakhoj@gmail.com or use our contact page. Please include your order ID, registered mobile or email, a description of the issue and the requested evidence.

Related: Shipping Policy · Terms of Use · Privacy Policy